With technological advancement, there is an increase in the internet and the development of web 2.0 that increase interconnectivity among the customers. It has changed customer behavior and influence decision making of customers. There is a change in human interaction significantly due to social network building for engaging customers result in influencing customer behavior. The marketing activities are conducted by […]
“CXO is an approach that looks at all touch points between the customer and a brand – be it a transaction, website visit, call, email, or review – with the goal of relevantly enhancing the experience for both customer and company. CXO is the most holistic form of customer service.” Perfect Customer Experience (CX) has never been more critical than […]
The Internet provides many opportunities for people to access information, purchase products, or use services. The convenience of the Internet has led to an increase in its users. The range of shopping options has also expanded beyond traditional methods. The ubiquity of the internet has created a new level of convenience for customers when shopping by allowing them to access […]
The Internet of Things is a term used to describe a growing network of devices and machines that have the ability to communicate with one another via the internet. The Internet of Things is a growing network of devices and machines that have the ability to communicate with one another via the Internet. It’s a rapidly expanding network of sensors, […]
“Market research can provide valuable insights into customers’ needs and preferences, allowing businesses to tailor their products and services accordingly. By using this information to improve the customer experience, businesses can build stronger relationships with their customers and increase their loyalty. This blog will explore the ways in which market research can be used to improve customer relations and offer […]
The global headwinds have been strong throughout 2022. Inflation has been a main concernfor all economies worldwide, albeit, to a varying degree. Central Banks have been forced toramp up their efforts to get inflation under control. Rising energy prices, food shortages,supply chain woes, and increasing raw material prices are only exacerbating an alreadyfraught situation. Marketers who realize this will be […]
Hypertension is a very common disease that can increase your risk of heart disease, stroke, and kidney disease. High blood pressure is a condition that commonly affects the arteries throughout the body, which in turn puts stress on the heart. This condition is also called hypertension and if left unchecked, can be very dangerous. People with high blood pressure have […]
The economy of the United States has been growing steadily since the great recession, but there are other factors that have to be taken into account when considering if we are headed into another recession. The rest of the world is not doing well, and this is having an effect on the U.S. economy. The global headwinds have been strong […]
“Market research and customer research are two different methods of collecting and analyzing data to inform business decisions. Market research focuses on analyzing the overall market and its trends, while customer research centers on understanding the needs, preferences, and behavior of specific customer groups.“ The terms market research and consumer research are used almost interchangeably. While this may be right […]
All marketers want to develop stronger relationships with big customers because it is usually more profitable to serve one large customer than to serve several smaller customers. Even when the large customer receives quantity discounts, it still costs time and money to serve many small customers by calling on them, processing orders, and dealing with any complaints that might arise. […]
